Last updated: 12 August 2026
This policy applies to tickets, products and services purchased from jacky.sg, operated by Make Funny Pte Ltd.
About us
Legal business name: Make Funny Pte Ltd
UEN: 202404688E
Registered address:
22 Sin Ming Lane #06-76 Midview City, 573969, Singapore
Email: jacky@jacky.sg
Telephone: +65 9039 8810
Electronic ticket delivery
Tickets purchased through jacky.sg are delivered electronically to the email address provided during checkout. No physical shipping is required for electronic tickets.
Customers are responsible for:
- Providing a correct and accessible email address
- Checking their inbox and spam or junk folders
- Reviewing the ticket and event information after purchase
- Keeping the ticket or booking reference secure
Your order confirmation or electronic ticket should normally arrive shortly after successful payment. If you do not receive it within 24 hours, contact jacky@jacky.sg with your name, email address and order details.
Physical shipping
Make Funny Pte Ltd does not currently sell products requiring physical shipping through jacky.sg.
If physical merchandise is introduced, the applicable delivery charges, delivery method and estimated delivery time will be displayed on the product page or during checkout before payment.
Customer cancellations
Unless an event page states otherwise, tickets are not automatically refundable if you:
- Change your mind
- Can no longer attend
- Arrive late or miss the event
- Enter incorrect information during checkout
- Do not satisfy a clearly disclosed admission or age requirement
We may consider exceptional requests individually, but approval is not guaranteed.
This does not affect any rights or remedies that cannot lawfully be excluded under Singapore law.
Ticket transfers
You may request to transfer your ticket to another person by contacting jacky@jacky.sg before the event.
Please provide:
- Your name
- Order number
- Event name
- Original attendee’s name
- New attendee’s name and email address
Transfers are subject to approval and may not be available after a deadline stated on the relevant event page. Tickets must not be resold commercially or above their original purchase price without our written permission.
Duplicate purchases
If you believe you made a duplicate purchase, contact jacky@jacky.sg as soon as possible.
Include the relevant order numbers and transaction information. Verified duplicate purchases may be refunded at our discretion, subject to payment-provider limitations and any non-refundable fees disclosed before purchase.
Event cancellation
If Make Funny Pte Ltd cancels an event and no replacement date is offered, eligible customers will normally receive a refund of the ticket price paid.
Refunds will generally be returned to the original payment method. Any service or transaction fees will be handled according to the terms displayed during checkout and the applicable payment provider’s rules.
We are not responsible for travel, accommodation, meals or other costs incurred in connection with the event, unless required by law.
Event postponement or material changes
If an event is postponed or its date, time or venue changes materially, we will use reasonable efforts to notify customers using the contact information provided during checkout.
Depending on the circumstances, customers may be offered:
- Admission to the rescheduled event
- A reasonable period in which to request a refund
- Credit or admission to another event
- Another appropriate remedy
A reasonable change to the supporting lineup, running order, programme or other non-essential event detail does not automatically qualify for a refund.
Refund requests
To request a refund, email jacky@jacky.sg and include:
- Your full name
- Email address used for the purchase
- Order or transaction number
- Event name and date
- Ticket type and quantity
- Reason for the request
- Any supporting information
Please submit refund requests within 7 days of the cancellation or material-change notification, unless we specify another deadline.
We aim to review complete requests within 7 business days.
Approved refunds
Approved refunds will normally:
- Be returned to the original payment method
- Be limited to the eligible amount paid
- Be processed after approval within approximately 5–10 business days
Your bank, card issuer or payment provider may require additional time to display the refund.
Cash refunds or refunds to a different account are generally unavailable.
Service and transaction fees
Ticket, booking, service or payment-processing fees are refundable only where:
- The checkout terms state that they are refundable;
- The payment provider returns the fee to us;
- We expressly agree to refund the fee; or
- A refund is required by law.
The refundable amount will be explained when your request is approved.
Failed or unauthorised transactions
An unsuccessful, pending or reversed payment does not create a confirmed ticket order.
If money appears to have been deducted but you did not receive confirmation, contact jacky@jacky.sg before attempting another purchase. We may ask for a transaction reference or payment-provider record to investigate.
Chargebacks and payment disputes
Please contact us first if you believe a charge is incorrect so that we have a reasonable opportunity to investigate and resolve the matter.
This does not prevent you from exercising rights available through your bank, payment provider or applicable law.
Changes to this policy
We may update this policy to reflect changes to our events, checkout arrangements, payment providers or legal obligations.
The latest version will be published on this page with an updated date. The policy applying to a purchase is generally the version presented when the order was placed.
Contact us
For ticket delivery, transfer, cancellation or refund enquiries:
Make Funny Pte Ltd
UEN: 202404688E
Registered address: 22 Sin Ming Lane #06-76 Midview City, 573969, Singapore
Email: jacky@jacky.sg
Telephone: +65 9039 8810